Exchange and Return Policy

Exchange Policy:

1. Without prejudice to contractual and statutory warranty provisions, the consumer has the right to exchange the product received from the store within seven (7) days from the date of receipt. The consumer shall not be entitled to exchange the product after the lapse of seven days.
2. To exchange a product, it must be in sound condition, and the consumer must not have used the product or derived any benefit from it. The store has the right to inspect the product before exchange to ensure its condition. The consumer shall bear the shipping cost if they wish to exchange the product. For international exchanges, the consumer shall bear the full shipping costs and deliver the product to the shipping company. In cases of defects or errors, the consumer will be compensated.

The consumer is not entitled to exchange the product in the following cases:

1. If the product was manufactured at the request of the consumer or according to specifications determined by them, except in cases where the product has a defect or does not match the specified requirements.
2. If the product consists of videotapes, CDs, DVDs, or software programs that have been used.
3. If the product consists of newspapers, magazines, publications, books, or other authored works.
4. If a defect in the product resulted from misuse by the consumer.
5. If the contract relates to the provision of accommodation, transport, or catering services.
6. If the contract relates to the purchase of software download products via the internet.

Return Policy:

1. Without prejudice to contractual and statutory warranty provisions, the consumer has the right to terminate the contract and return the product received from the store within seven (7) days from the date of receipt. The consumer shall not be entitled to return the product after the lapse of seven days.
2. To return a product, it must be in sound condition, and the consumer must not have used the product or derived any benefit from it. The store has the right to inspect the product before return to ensure its condition.
3. The consumer shall bear all costs associated with the return process. For international returns, the consumer shall bear the full shipping costs and deliver the product to the shipping company. In cases of defects or errors, the consumer will be compensated.

The consumer is not entitled to return the product in the following cases:

1. If the product was manufactured at the request of the consumer or according to specifications determined by them, except in cases where the product has a defect or does not match the specified requirements.
2. If the product consists of videotapes, CDs, DVDs, or software programs that have been used.
3. If the product consists of newspapers, magazines, publications, books, or other authored works.
4. If a defect in the product resulted from misuse by the consumer.
5. If the contract relates to the provision of accommodation, transport, or catering services.
6. If the contract relates to the purchase of software download products via the internet.